This live chat was developed for the e-commerce platform. Through the chat, communication between online store visitors and the support team could take place.
The customer came to us with an idea to develop an e-commerce live chat.
Cooperation
This live chat was developed for the e-commerce platform. Through the chat, communication between online store visitors and the support team could take place.
The chat allows a visitor to:
Receive qualified assistance
Leave feedback
The chat provides the following features and opportunities to the support team:
Discover who is currently on a specific page of the site. Based on this information, start an appropriate dialogue with a potential buyer.
See and analyze the history of messages with visitors to the online store, identify these people (for example, by a page from a social network), then use this information for sales purposes.
A set of different templates for the operator’s response
Several levels of support (e.g. redirecting visitors to the online store, their distribution between operators, etc.)
Support for various messengers (e.g. WhatsApp, Skype, Facebook chat, and others) for the convenience of the operators.
The chat also contains a trigger system that automatically sends a message via chat with an offer to buy something when a visitor to an online store performs certain activities on a site.
Results
The customer is highly pleased with the project results — he got a multifunctional e-commerce live chat.